Effective date: 1 September 2026
Shipping & Delivery
Nationwide shipping
We currently offer standard delivery within South Africa at:
R89 nationwide
There is currently no free-shipping threshold.
International orders
International checkout is currently unavailable.
Customers outside South Africa should contact The Cosmetics Club before placing an international order so that delivery options can be discussed.
No international shipping rate is displayed or guaranteed until confirmed.
Order processing
Orders are processed after successful payment.
Delivery address
Customers are responsible for providing an accurate and complete delivery address and contact details.
If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, additional delivery arrangements or charges may apply where appropriate.
Delayed deliveries
Delivery may occasionally be affected by circumstances outside our control, including courier delays, weather, public holidays, service interruptions or other unforeseen circumstances.
Where a significant delay occurs, we will communicate with the customer and address the situation appropriately.
Damaged or incorrect deliveries
Please contact us as soon as reasonably possible if your order:
- arrives damaged;
- contains the wrong product;
- is missing an item; or
- appears defective.
Please include your order number and photographs where relevant.
We will investigate and provide the applicable remedy under our Returns & Refunds Policy and applicable South African consumer law.
Unavailable products
If a product becomes unavailable and we cannot fulfil an order, we will contact the customer and provide the applicable options and remedies.
Nothing in this policy limits any statutory consumer right.