Effective date: 1 September 2026
Returns & Refunds
We want you to be happy with your Cosmetics Club purchase.
This policy applies to physical products and DIY kits purchased through our online store.
Change-of-mind returns
Where a statutory right to cancel or return an online purchase applies, that right will be honoured in accordance with South African law.
For voluntary change-of-mind returns outside any statutory right, an unopened product should be:
- unused;
- complete;
- in its original packaging; and
- accompanied by proof of purchase.
Please contact us before sending anything back.
Opened or used DIY kits
Because DIY cosmetics kits may contain ingredients and materials intended for personal use, opened or used kits may not qualify for a voluntary change-of-mind return.
This does not remove any statutory right relating to defective, unsafe, incorrect or non-conforming goods.
Damaged products
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs where relevant.
We will assess the issue and provide the applicable remedy.
Incorrect product
If you receive a product different from the one ordered, contact us and we will investigate and arrange the appropriate remedy.
Missing kit components
If something that should have been included in a kit is missing, please contact us with the order number and details of the missing component.
Defective products
Nothing in this policy limits a consumer's statutory rights in relation to defective, unsafe or unsuitable goods.
Refunds
Where a refund is approved, it will ordinarily be processed using the original payment method, subject to the payment provider's procedures.